Order Information & Frequently Asked Questions

Dental Products Information

• Topical Anesthetics / Numbing Agents
• Oral Sores
• Pain / Discomfort 
• Pediatrics

1. How can I place an order without providing my credit card on the order form?
2. How long will it take to receive an order?
3. What are your hours of operations and how do I contact you?
4. Do you have compounded medications for patients to use at home?
5. What is Compounding?
6. What does compounding have to offer that other pharmacies do not?

¨ Orders can be called in an placed over the phone by dialing 251-622-0889.
¨ Orders can be paid through PayPal. Please provide an email address on the order form, and a PayPal invoice will be emailed to you to allow you to make a secure online payment.

¨ Orders can be requested as COD, and the delivery driver will request payment at time of delivery. Additional COD charges may apply.

¨ Orders can be paid by check. Once the check received at our office, the order will be shipped immediately. Please mail checks to: CPT, Inc., 1048 Stanton Road, Daphne, AL 36526-4236

2)      How long will it take to receive an order?

¨ Once payment is received; orders will ship within 24 hours.  Most shipments take 2 to 3 business days.  If faster service is needed, please check appropriate choice on the order form.

    4)      Do you have compounded medications for patients to use at home? 

¨ Home-Use Products are available to offer your patients even better and more comfortable care. These products offer relief to a variety of common oral and dental symptoms. Contact us or your local DentalPharm Sales Representative for more information and a script to provide your patients.

As a dentist all you need to do is write the prescription for the patient and fax it in. We do all the rest. We will contact the patient and ship directly to their home. We also handle insurance, co-pays and billing. 

Visit our Home-use Products Page for some common formulations below. We can also fill customized prescriptions of other formulations that you see fit for your patient's needs.

5)      What is Compounding?

¨ Drug compounding is the customization of a drug requested by a physician that requires a specific drug dosage not currently produced by a commercial drug manufacturer. Drug compounding is performed by a pharmacist and is customized according to a patient’s specific dosage need.

¨ As healthcare professionals and patients realize that there are a limited number of strengths and dosage forms commercially-available and they may not meet the precise needs of many patients, the demand for a professional compounding pharmacy and patient-specific dosing has considerably increased.

¨ Reasons for Compounding:

à There are several reasons why pharmacists are called upon to compound prescription medications. The reasons for compounding are noncompliance, unavailable drug and unavailable strength.

à Non-compliance is an issue for many patients. The reasons for Non-compliance are often traced back to the medication or dosage form. For one reason or another many patients fail to take their medications correctly. Compounding can help.

à Some dosage forms like tablets are hard for patients to swallow. Sometimes tablets get stuck in the throat. For this reason a patient may become non-compliant in taking their medications. Compounding allows the pharmacist to take a medication in a dosage form like a tablet that is hard to swallow and place it into a capsule for the ease of the patient.

à Allergies to various excipients in a medication cause problems for sensitive patients. Because of this reason people stop taking their medications. Compounding allows a medication to be made without preservatives, dyes or other sensitizing components. Often a doctor will ask a compounding pharmacist to compound a medication to aid their patient.

à Bad taste is another reason a drug may not be taken. Compounding allows a pharmacist to compound a sublingual troche or lozenge, a lollipop, or a transdermal gel. Compounding allows the pharmacist to flavor a medication to make it more palatable.

à A drug that must be taken several times a day is another reason for noncompliance. A compounding pharmacist may be utilized to make such a drug into a sustained release capsule. This would allow the patient to take the medication one or two times per day thus increasing compliance.

à A second reason a compounding pharmacist is called upon by a doctor to compound is that a particular drug is unavailable. Without the abilities of a compounding pharmacist the patient would be left without recourse. Some drugs that were previously manufactured have been discontinued, not because they were ineffective or harmful but rather because it was too expensive to conduct the required studies to keep it on the market. Pharmaceutical companies are in the business to make money. If a drug is only used by a few patients it becomes unprofitable to keep it on the market. For these reasons compounding pharmacists are helping to fill a medication gap caused by economic factors.

à There are many reasons for compounding but the most important reason is that compounding allows the physician and the patient to decide the correct medical decision based upon limitless possibilities rather than the finite.

à Compounding is helping patients all over the world. The reason we at Compound Pharmaceutical Technologies compound is that we want the best for our patients. Compounding allows us to give our patients the best healthcare opportunities available.

6)      What does compounding have to offer that other pharmacies do not?